At Bottega Desires, we aim to provide a smooth and convenient shopping experience. Every order is handled with care, and we work to keep customers informed about order processing, shipping, and delivery.

Order Processing

Orders are processed after payment has been confirmed. Please allow approximately 1–3 business days for processing before dispatch. Processing may take longer during weekends, public holidays, or busy shopping periods.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping and Delivery

Delivery times depend on your shipping destination, selected shipping method, and courier service. Estimated delivery information will be provided at checkout whenever available.

Please remember that delivery estimates are not guaranteed. Weather conditions, carrier delays, public holidays, and other unexpected circumstances may affect arrival dates.

Shipping Address

Please check your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact our support team as soon as possible.

Address changes cannot be guaranteed once an order has been processed or dispatched.

Order Tracking

When tracking details are available, they will be sent to the email address provided during checkout. Tracking updates may take some time to appear after dispatch.

If your tracking information has not updated or your package appears delayed, please contact our support team for assistance.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery period, contact us with your order number. We will help you review the available tracking information and advise you on the next steps.

International Shipping

Shipping availability and delivery times may vary by country. International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities unless otherwise stated at checkout.

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, contact our support team with your order number and clear photographs of the item and packaging. We will review your request and help determine an appropriate resolution.

Contact Us

For questions about shipping, order status, or delivery, please contact Bottega Desires through the customer support details listed on our website.